Support Engineer - Support Engineer III

Job#: 3049014

Job Description:
Support Engineer - Support Engineer III

Location: Westborough, Massachusetts (Onsite)

COMPENSATION: $31 - $41 HOURLY

Role Overview

We are seeking a Support Engineer to join our team. The successful engineer in this role will understand how our software, servers, operating systems, and networks function, perform, and scale. This position requires strong troubleshooting, project management, and problem-analysis skills to drive technical innovation and efficiency in infrastructure operations through automation.

Key Responsibilities

• Possess troubleshooting, project management, and problem analysis skills.
• Drive technical innovation and efficiency in infrastructure operations via automation.
• Design server monitoring and management solutions using automation and self-repair.
• Create processes that enhance operational workflow and provide positive customer impact.
• Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.
• Recognize and adopt best practices in documentation, testing, security, and operational support at scale.
• Develop appropriate metrics to demonstrate performance at improving operational efficiency.
• Handle high-urgency incidents and escalations within a ticketing system.
• Communicate orally and in writing with operators and senior leadership.

Required Qualifications

Experience:

• Experience with technical support or professional services.
• Adept at working on multiple projects.
• Experience troubleshooting, deploying, and managing servers in large-scale, geographically diverse environments.
• In-depth knowledge of and experience deploying and operating Linux or other UNIX variants in a datacenter environment.
• Proficiency and experience in automation via Python programming and shell scripting.
• Experience in building SQL queries.

Technical Skills:

• Understanding of AWS technologies.
• Strong system troubleshooting skills.
• Good understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.).
• Demonstrable grasp of security best practices in server configuration, tool development, and access controls.

Work Schedule:

• Must be able to work 9-5 pm EST or 5-1 am EST in a hybrid role, with a schedule of either Tuesday-Saturday or Sunday-Thursday.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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