Learning and Development Coordinator

We are looking for an organised and proactive Learning & Development Coordinator to join a successful and growing training business based just outside Banbury. The role is full time, office based and permanent offering a salary of up to 27,000.

This is a varied role supporting the day-to-day running of the business, coordinating training activities, monitoring learner progress and ensuring customers receive an excellent level of service. Working closely with the small collaborative team, you'll also support course development, administration and marketing activities.

Key Responsibilities for the Learning & Development Coordinator:

• Coordinate training courses, venues, bookings and learner information
• Monitor e-learning progress and maintaining accurate training records
• Review course feedback and identifying opportunities for improvement
• Support the development and updating of e-learning courses
• Assist with exam marking and maintaining feedback reports
• Process invoices and update customer information across business systems
• Handling telephone calls, emails and learner enquiries
• Monitoring training expiry dates and contacting customers to arrange refresher training
• Support the creation of website content, blogs, podcasts and social media posts
• Providing administration support and assist with wider business projects
• Support the delivery of training when required

Key Skills and Experience Required for the Learning & Development Coordinator:

• Strong experience in administration and customer service
• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills
• Experience in delivering training
• Confident using IT systems, databases and Microsoft Office
• Experience with CRM systems would be an advantage
• An interest in training, e-learning and digital content
• A proactive and flexible approach, with the ability to manage multiple priorities
• The ability to work independently and as part of a small team
• A commitment to providing excellent customer service

What's in it for you:

• Salary up to 27,000
• Office based Monday to Friday 9.00 am to 5.00 pm
• Discretionary bonus scheme
• Development opportunities
• Collaborative working environment
• Free onsite parking