Customer Service Representative

Customer Service Representative

📍 Lexington Park, MD | $19-$23/hr | Full-Time | Monday-Friday

About Us

Taylor Gas, Heating & Air has proudly served Southern Maryland since 1950. Based in Lexington Park, we provide propane delivery, heating, and air conditioning services throughout the region. As a family-owned company with a long history of serving our community, we're committed to delivering exceptional customer service while creating a supportive, team-oriented environment where employees can build long-term careers and grow alongside the business.

Position Overview

We're seeking a dependable, detail-oriented, and customer-focused Customer Service Representative to join our team in Lexington Park, MD. As the first point of contact for our customers, you'll assist with propane delivery and HVAC service requests, answer questions, schedule service, and support daily office operations. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and is looking for a long-term opportunity with growth potential.

What We Offer

✅ $19-$23/hour based on experience
✅ Health insurance
✅ Dental and vision insurance options
✅ 401(k) with company match
✅ Paid Time Off and paid holidays
✅ Paid on-call compensation
✅ Career growth opportunities, including advancement into dispatch and other operational roles

Responsibilities

• Answer inbound calls and provide exceptional customer service
• Process service requests, customer orders, and account applications
• Assist customers with propane delivery, HVAC service requests, account inquiries, and general questions

• Enter and maintain accurate customer information
• Support accounts receivable and administrative tasks
• Handle emergency service escalations when needed
• Maintain organized records and follow up on customer requests
• Participate in a rotational on-call schedule for after-hours emergencies

Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Strong typing, data entry, and organizational skills
• Experience with ServiceTitan and/or Cargas is a plus, but not required
• Ability to multitask in a fast-paced office environment
• Dependable, reliable, and team-oriented
• Customer service, administrative, dispatch, or call center experience is a plus

Schedule

• Monday-Friday, 7:30 AM-4:30 PM.
• Rotational Saturday hours from 8:00 AM-12:00 PM during the busy winter season, as needed.
• Rotational on-call schedule with additional compensation for after-hours emergency support.

Join Our Team!

If you enjoy helping people, staying organized, and being part of a close-knit team, we'd love to hear from you.

Apply online today for the quickest response. We look forward to reviewing your application!