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Senior Product Owner (ServiceNow Transformation)

nTech SolutionsReston, VA🇺🇸United States

Why this role stands out

Drive a high-impact ServiceNow transformation, shaping the future of customer business solutions in this hybrid role that offers significant career growth. You'll thrive here if you're a strategic Product Owner with a passion for innovation and a knack for translating complex requirements into actionable roadmaps. Apply to join a leading organization and contribute to a critical business transformation.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationReston, VA, United States
ScrumAgile

Job description

Terms of Employment:

  • W2 Contract-to-Hire, 12 Months
  • This is a hybrid position. Candidates must be comfortable working onsite in Reston, Virginia, a minimum of once or twice per week for whiteboarding, PI planning, and sprint sessions.
  • DMV+ WV only and convertible candidates only

Overview & Responsibilities:
Work with a leading organization to serve as a strategic Senior Product Owner, driving a major, high-impact business transformation on the ServiceNow platform. This critical role requires a visionary leader to define and execute the product roadmap for a new inquiry/case management solution, leveraging core ServiceNow modules like Customer Service Management (CSM) and IT Service Management (ITSM). This is an excellent contract-to-hire opportunity for a local candidate to establish the long-term digital strategy for customer business solutions.

You will…

  • Drive and define the strategic product vision for the Customer’s business transformation using the ServiceNow platform.
  • Own, manage, and execute the product backlog and roadmap, ensuring alignment with overall business objectives.
  • Conduct discovery sessions and meetings with internal business owners (PCBSA) and external FEP plans to gather and capture detailed requirements.
  • Create feature hypotheses, make data-driven decisions, and execute on the product roadmap.
  • Serve as the customer-facing representative, conducting presentations to executives and management with advanced presentation and communication skills.
  • Create necessary documentation and PowerPoints for product strategy and feature communication.
  • Recognize, analyze, and solve complex technical and business problems related to ServiceNow implementation.

Required Qualifications:

  • Minimum of 6 years of dedicated Product Owner experience
  • Demonstrated, hands-on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules (not just using it as a ticketing system).
  • Experience in product leadership roles where the candidate defined and owned the product vision and roadmap (not just executing project requirements).
  • Strong knowledge of product planning and life cycle development principles.
  • Experience working with multiple/larger teams, particularly within an Agile/SAFE Agile environment.

Preferred Qualifications:

  • Experience with comparable CRM/CSM platforms and transformation projects (e.g., Salesforce).
  • Previous experience working within the healthcare industry.
  • Possession of an Advanced Degree.
  • Certification as a Certified Scrum Product Owner (CSPO).
  • Experience with other ServiceNow tools like CMDB and ITOM.

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