call-centre-representative

Call Centre Representative Location: Redditch (On Site) Salary: £25,000 basic + uncapped commission (OTE £35,000 - £40,000) Hours: 40 hours per week

Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective customers, responding to enquiries, and arranging appointments for the field-based sales team. You'll play a key role in supporting business growth while ensuring every customer receives a professional and positive experience.

Key Responsibilities •

Handle inbound customer enquiries in a professional and engaging manner. •

Contact prospective customers following marketing campaigns, website enquiries and existing lead sources. •

Qualify customer requirements and book appointments for the sales team. •

Build rapport with customers and identify their needs through effective questioning. •

Maintain accurate customer records and update CRM systems accordingly. •

Send relevant information and literature to customers when required. •

Achieve individual and team performance targets. •

Manage follow-up activity to maximise appointment conversion rates. •

Deliver exceptional customer service throughout every customer interaction.

Skills & Experience •

Previous experience in a call centre, telesales, customer service or appointment-setting role. •

Excellent verbal communication and listening skills. •

Confident handling customer objections and overcoming barriers to appointment booking. •

Strong organisational skills and attention to detail. •

Comfortable using CRM systems and other computer-based applications. •

Self-motivated with the ability to work independently and as part of a team. •

Target-driven with a positive and proactive approach. •

Professional telephone manner and strong relationship-building skills.

Working Hours Shift patterns will be discussed during the interview process, however the standard operating hours are: •

Primarily 9:00am to 5:30pm •

Two later shifts per week of 10:00am to 7:00pm •

One Saturday in every eight on a rota basis •

A weekday will be given in lieu when a Saturday is worked

Benefits •

£25,000 basic salary •

Uncapped commission structure with realistic OTE of £35,000 - £40,000 •

25 days annual leave plus bank holidays •

Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days •

Birthday leave •

Company pension scheme •

Ongoing training and development opportunities •

Supportive and friendly working environment

If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you.