Technical Support Analyst (Part time)

This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.
Key Responsibilities

Technology Needs Assessment
o   Evaluate district needs for hardware, software, systems, and upcoming technology projects.
o   Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting
o   Provide technical assistance for applications, hardware, and system-related issues.
o   Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
o   Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation
o   Document, maintain, upgrade, or replace hardware and software systems.
o   Maintain accurate district asset inventory records.

Procurement & Security
o   Review and recommend procurement of information technology equipment.
o   Maintain required security controls over software and related systems.

User Support & Technology Guidance
o   Advise users on available technologies that support business needs.
o   Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation
o   Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
Additional Experience (Preferred)
·        Experience supporting office relocations, including server moves and telephone setup.
·        Experience initiating or supporting Electronic Health Records (EHR) implementation.