Help Desk Analyst

Job ID: TN-7)

Onsite/Local Service/Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience

Location: Nashville, TN (TN DOT)
Duration: 12 Months

Skills:
IT Call Center Experience preferred

– Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting
– Server Print Queue, and local Queues

Active Directory Management

– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment

– Setting up new phones/Ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing

– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting

– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting

– Account permission
– Compatibility settings
– Browser vs installed
Remote support

– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment

ServiceNow
– Ticket management
– Ticket assignment