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Helpdesk Support

Acro Service Corp.Loveland, CO🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This on-site Helpdesk Support role at Acro Service Corp. offers a competitive hourly rate and excellent opportunity to develop your technical troubleshooting and customer service skills within a reputable company. You'll thrive here if you are a motivated individual with strong communication abilities, eager to provide essential technical support and contribute to a smooth IT infrastructure. Embrace this chance to grow your career and make a tangible impact!

Quick Overview

Salary
$28/hr
Work Type
On Site
Level
Mid Senior

Job Description

Job Title : Client Support - Associate 

Duration: 3 Months (Contract to hire role)

Shift Time: 3 days- 8am to 5pm & 2 days- 10am to 7pm (M-F) MWF - 8am-5pm TT- 10am-7pm

Location:  Loveland, CO, 80538 (Onsite)

Pay rate: $28/hr on W2 terms without any other benefits/holiday/vacation

Job description: The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications. This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments.  Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Core responsibilities account for significant portions of time and include, but are not limited to:
•     Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
•     Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
•     Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with US Foods standards and security policies.
•     Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
•     Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
•     Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
•     Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
•     Track and manage IT asset inventory, including spare parts and equipment stock levels.
•     Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
•     Support change management processes and adhere to approved procedures for all technology modifications.
•     Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
•     Perform other duties as assigned by the manager.
 
RELATIONSHIPS
Internal:
•     All internal end users (on-site and remote) across corporate offices and distribution centers
•     IT Shared Services and application support teams
External:
•     IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies
 
MINIMUM QUALIFICATIONS
•     Minimum of 5 years of hands-on experience supporting enterprise IT technologies
•     Demonstrated experience with:
o     Windows desktop environments (configuration, deployment, and troubleshooting)
o     PC hardware installation, configuration, and repair
o     General troubleshooting of desktops and peripherals
o     Mobile devices (iOS, Android smartphones, tablets)
o     Microsoft Office applications
o     Ability to travel locally (approximately 5%)
 
Thank You!

Skills

Microsoft Office
iOS
Android

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