SRE Support Lead

Job Title: SRE Support Lead

Job Location: Denver, CO

Job Type: Contract

Pay Range: $55.00hr - $60.00hr

Job Overview:

The SRE Support Lead will provide strategic oversight and technical leadership to offshore DevOps and SRE teams in a 24x7 follow-the-sun operational model. The role is responsible for ensuring system reliability, deployment velocity, platform availability, and operational excellence across cloud environments.

Responsibilities:

• Lead offshore DevOps team supporting a 24x7 follow-the-sun operational model.
• Ensure system reliability, deployment velocity, and operational excellence.
• Provide hands-on leadership requiring both strategic oversight and technical depth.
• Lead and review key SRE metrics, manage on-call responsibilities, and exceed expectations of platform availability and incident response.
• Demonstrate strong understanding of end-to-end architecture with modern microservice-based architectures and pipelines.
• Lead teams in building, instrumenting, and observing highly scalable and resilient modern-based applications from code to backend systems.
• Utilize Golden signals and RED metrics as key indicators of system health and performance to support SRE and business partners.
• Augment onshore teams and lead offshore SRE teams to support current platforms and next-generation systems with Kubernetes.
• Exhibit strong leadership skills in estimating and maintaining large-scale systems deployed in a cloud environment showcasing deep understanding of cloud architecture and infrastructure.
• Apply experience in understanding complex Google Cloud Platform and AWS solutions.
• Manage, mentor, and grow a team of engineers with the ability to assess performance, set goals, and create development plans.
• Apply exceptional communication skills to effectively convey insights and ensure clear alignment with managers, team members, and stakeholders.
• Utilize asynchronous written communication to maintain ideal flow for deep and focused work.
• Take ownership of systems, understand their inner workings, and drive incremental progress toward future states.

Qualifications:

• 5+ years of experience managing multiple teams cross-region with demonstrated project success.
• 5+ years of experience working with and leading offshore teams, fostering cohesion across time zones.
• 5+ years of experience supporting or managing handoff-based 24x7 operations across time zones using the Follow-the-Sun model.
• Accountability in ownership transitions including daily standups, runbooks, status reporting, and escalation protocols.
• 3+ years of experience creating and reporting on meaningful metrics such as deployment frequency, MTTR/MTTA, and SLO/SLI.
• Process-oriented thinking with the ability to document and continuously improve DevOps processes including incident management, change management, and runbooks.
• Strong collaboration and communication skills to distill complex technical concepts for leadership and non-engineering audiences.
• Willingness and ability to overlap with U.S. working hours as needed.
• Comfortable with asynchronous updates and a documentation-first culture.

Education:

• Bachelor s or Master s degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, or a related field.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities