IT Server Manager

First Hawaiian Bank is currently seeking an IT Server Manager to join our IT Infrastructure – Server Department.

Work Schedule:

Monday - Friday 8:00AM - 5:00PM (hours may vary)

Compensation:

The pay range for the role is $115,000 - $130,000/yr; commensurate with experience.

Provides leadership, oversight, and strategic direction for enterprise server and storage operations, ensuring the reliability, performance, scalability, and availability of critical infrastructure services. Oversees the design, development, documentation, implementation, testing, maintenance, and continuous improvement of enterprise server and storage solutions. Leads the analysis, architecture, and delivery of technical solutions supporting infrastructure and enterprise architecture initiatives. Conducts feasibility assessments, develops project timelines and cost estimates, and directs the implementation of new and upgraded systems while advancing strategic objectives, operational excellence, and organizational technology goals.

Officer (minimum requirements):

• Seven (7) years of progressively responsible IT infrastructure experience in server and storage environments with proven experience in enterprise architecture, infrastructure design, and systems implementation required.
• Three (3) years of supervisory or experience leading technical projects, initiatives, or workstreams in a high-availability environment required.

Assistant Vice President (minimum requirements):

• Ten (10) years of progressively responsible IT infrastructure experience in server and storage environments with proven experience in enterprise architecture, infrastructure design, and systems implementation required.
• Five (5) years of supervisory or experience leading technical projects, initiatives, or workstreams in a high-availability environment required.

*Required experience may be obtained concurrently.

All Candidates:

• Bachelor’s degree in computer science, management information systems (MIS), related field or an equivalent combination of education and experience in server and/or storage systems required.
• Master’s degree in information technology, computer science, business administration (MBA), or related discipline preferred.
• Experience leading enterprise infrastructure modernization, transformation, or technology refresh initiatives within a medium-to-large organization preferred.
• Experience supporting technology environments within a regulated industry, such as banking, financial services, healthcare, or utilities preferred.
• Experience developing infrastructure roadmaps that align operational requirements with long-term business and technology strategies preferred.
• Experience evaluating emerging technologies and preparing business cases, feasibility analyses, and return-on-investment recommendations for executive leadership preferred.
• Experience managing infrastructure-related audits, risk assessments, and regulatory examinations preferred.
• Demonstrated ability to lead organizational change initiatives and drive adoption of new technologies, processes, or operational standards preferred.
• Experience building, mentoring, and developing technical teams while fostering a culture of accountability, collaboration, and continuous improvement preferred.
• Ability to support performance management processes, including providing constructive feedback, coaching, and development input.
• Strong time management and prioritization skills in a multi-project, high-availability environment.
• Experience coordinating cross-functional teams and stakeholders to deliver infrastructure solutions.
• Ability to drive accountability and follow-through on operational and project commitments.
• Experience contributing to budget planning, cost tracking, and financial justification (CapEx/OpEx).
• Strong vendor coordination and relationship management skills, including issue escalation and service monitoring.
• Ability to facilitate meetings, lead technical discussions, and influence decision-making.
• Demonstrated capability to promote team collaboration, knowledge sharing, and continuous improvement.
• Experience supporting audit readiness, documentation standards, and regulatory compliance efforts.
• Ability to identify operational inefficiencies and recommend process improvements.
• Proficiency in automation and scripting (e.g., PowerShell, Python, or similar) to improve operational efficiency.
• Understanding of endpoint and server security best practices, including vulnerability management and hardening.
• Experience supporting identity and access management (IAM) systems and directory services (e.g., Active Directory, Azure AD).
• Knowledge of backup, recovery, and data protection technologies, including replication and failover strategies.
• Familiarity with network fundamentals (DNS, TCP/IP, firewalls) as they relate to server infrastructure.