Helpdesk Services Support

Job ID: 2617139
Location: Rock Island, IL, US
Date Posted: 2026-09-22
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 25% of the time
Minimum Clearance Required: Interim_Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is currently seeking a Helpdesk Services Support for the Army's Mission Command Information Systems (MCIS) onsite at Rock Island, IL.
JOB DESCRIPTION:

• Assist and provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations
• Support the local Desk Side Support Technician & VTC Specialist
• Provides troubleshooting, repairing and debugging T1 computer systems
• Helps with maintenance problems or bugs to design engineering/software engineering

NOTE: This position requires up to 25% of travel.
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:

• BS degree and 0 years related experience (4yrs experience accepted in lieu of degree)

REQUIRED QUALIFICATIONS/SKILLS:

• Experience in desk side or end-user technical support
• Strong troubleshooting skills across hardware, software, and peripherals
• Advanced printer troubleshooting experience
• Ability to work independently with minimal supervision
• Strong communication, organization, and customer service skills

REQUIRED CLEARANCE:

• Able to obtain a DoD Secret Clearance prior to start

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .