CYBER SECURITY / CUSTOMER ENABLEMENT / CUSTOMER SUCCESS MANAGER

CYBER SECURITY / CUSTOMER ENABLEMENT MANAGER / CUSTOMER SUCCESS MANAGER North West Based Up to £80,000 + Bonus + Allowances + Share Options + Training & Development Budget / Laptop & Home Office Kit
SECURE have partnered with a disruptive Cyber Security Software Vendor that is completely changing the game for the Incident Response landscape, in Operating as a pure SaaS Platform rather than a Consultancy.
Their tech automates the heavy lifting of Forensic Investigations across Microsoft 365, Google Workspace, AWS & Endpoint Infrastructure. Backed by substantial VC Funding, & now looking to Scale-Up....right now, they are looking for a Customer Success Manager to champion their fast growing Portfolio of Core Enterprise Clients. Your mission is to take ownership of the Post-Sales Journey, turning successful trials into every day, indispensable habits for high-performance Digital Forensics Teams, Big Four Advisories & Cyber Insurers. This is a rare opportunity to step away from executing someone else's rigid processes and finally write your own playbook at the ground floor of a rapidly scaling business.
Who Should Apply:

• The Hands-On Builder:You thrive in a true seed-stage environment. You do not want a rigid corporate rulebook; you want the freedom to get your hands dirty, building practical onboarding & health-scoring playbooks as the business scales.
• The Technical Translator: You might not be a Software Engineer, but you know your way around tech. You can comfortably guide a seasoned Digital Forensics Examiner through complex Cloud & EDR Integrations, earning their respect right from the start.
• The Commercial Realist: You know how Consumption-Based Pricing works and love diving into Usage Data to spot Churn Risks or Up-Sell opportunities. You treat your book of accounts like your own business, taking pride in Zero-Surprise Renewals & Revenue Growth.

Skills & Experience of Customer Success Manager would include:

• SaaS Customer Success: At least 3 years of experience managing a dedicated book of B2B SaaS Accounts. Cyber Security Software experience is an absolute must have - pure Professional Services Backgrounds will not be the right fit here.
• Technical Credibility: Solid grasp of the Tools that Incident Responders occupy, such as Enterprise EDR Systems, KAPE & Velociraptor.
• Under-Pressure Composure: You stay cool when the heat is on, understanding that your End-Users will often be relying on your Platform right in the middle of a live, high-stress Ransomware Attack.
• Commercial Track Record: Proven history of keeping and growing clients, with the net revenue retention and renewal metrics to back it up
• Process Creation: Genuine desire to roll up your sleeves and Design Post-Signature Workflows from a blank canvas.

Responsibilities of Customer Enablement Manager includes the following:

• End-to-End Onboarding: Getting clients to value fast by seamlessly connecting their environments, configuring reports, and guiding them through their first real investigations.
• Workflow Creation:Getting stuck in to shape the company's first Post-Sales Playbooks, defining what success looks like, and structuring the day-to-day operations.
• Driving True Adoption: Making sure the platform becomes a non-negotiable part of the client's workflow, tracking engagement across the existing accounts.
• Revenue Expansion:Keeping a close eye on Consumption Patterns to spot when a client should upgrade to a committed tier, working closely with the Sales Team to make it happen.
• Client Champion: Acting as the main go-to for platform queries, teaming up with engineering to solve technical hurdles, and making sure customer feedback actually makes it to the Product Roadmap.

Searches: Customer Success Manager / Customer Enablement Manager / AI Customer Enablement Lead / Revenue Enablement Manager / Sales Enablement Manager / AI Customer Success Manger / Client Education Manager / Cyber Security Enablement Manager / Cyber Security Customer Success Manager
If you possess the drive and relevant experience to deliver tangible results aligned with our client's needs, reach out. We embrace DE&I and welcome applications from Underrepresented Groups, Minorities, Neurodiverse Individuals, LGBTQ+ Community Members, Veterans and those from Diverse Socioeconomic Backgrounds.
Curious about the Company, Culture & Purpose? Apply Today.