Website Operations and Digital Experience Manager [213652]

Aquent is partnering with a leading global company that is at the forefront of digital innovation, constantly expanding its reach and enhancing customer experiences worldwide. Our client is a dynamic organization with ambitious goals, committed to delivering exceptional online experiences to a vast global audience.

Are you a detail-oriented professional with a passion for digital excellence and a knack for driving strategic web initiatives? We are seeking a highly motivated individual to step into a pivotal role that will directly shape our client’s global digital presence. This is an incredible opportunity to lead critical UX and SEO projects, establish best practices, and implement innovative website solutions that will directly impact business growth and elevate customer engagement across new and expanding markets. You will be instrumental in launching new web properties in multiple countries, making a tangible difference in how millions interact with our client’s brand.

What You’ll Do:

• Lead the creation, modification, and maintenance of content for global marketing websites and other owned & operated web properties, ensuring high standards of QA and attention to detail.
• Drive new website launches in new markets, collaborating closely with cross-functional teams to ensure seamless execution and alignment.
• Serve as a technical subject matter expert for digital experiences, web analytics, SEO, web production, and system integrations, providing guidance and expertise.
• Execute strategic UX and SEO projects, identifying and implementing innovative website solutions that achieve business goals and enhance customer experience.
• Manage and prioritize multiple web requests, providing timely status communications, SLAs, and proactively highlighting risks and issues.
• Collaborate and maintain strong relationships with internal and external stakeholders, including marketing, analytics, and technology teams, to ensure alignment across all channels and initiatives.
• Monitor web analytics KPIs, create comprehensive reports, and identify opportunities for optimization and A/B testing to continuously improve site performance.
• Anticipate, troubleshoot, and resolve site health issues in partnership with development resources.

What You’ll Bring:

• 4+ years of experience in website strategy, web operations, or digital program management.
• Proven experience managing enterprise content management systems (CMS), including template development, page building, and publishing workflows.
• Proficiency with web analytics tools (e.g., Adobe Analytics, Google Analytics) and demonstrated ability to build reporting dashboards to measure site performance.
• Working knowledge of SEO and AEO best practices, understanding how they inform site architecture, content strategy, and page optimization.
• Experience leading cross-functional web programs end-to-end, encompassing scoping, stakeholder alignment, and successful delivery.
• Strong analytical and communication skills, with a proven ability to manage projects and work as an independent, self-starter.

Desired Attributes:

• A degree in Marketing or a related field.
• A deep understanding of website functionality and architecture.
• A commitment to maintaining high standards, delivering results, and a strong customer obsession.

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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