Business Operations, Senior Program Manager

Overview

At Microsoft AI, we are focused on accelerating the development and deployment of AI technologies that empower people and organizations to achieve more. We are on a mission to train the world's most capable AI frontier models, pushing the boundaries of scale, performance, and product deployment for Microsoft AI models. As a fast-moving, startup AI lab within Microsoft, our team operates with a strong bias for action, embracing rapid growth, continuous innovation, and operational excellence.

We're seeking a Senior Business Operations Program Manager to play a critical role in enabling the daily operations of a fast-growing organization. You will provide day-to-day technical support for internal and 3rd party tools used by the team, identify automation opportunities, and improve processes to optimize ongoing support and large-scale migration tasks.

Candidates that thrive at MAI

• Bring order and clarity to ambiguous situations.

• Look for opportunities to automate repetitive work.

• Have a strong bias toward action and problem solving.

• Balance strategic thinking with operational excellence.

• Build trust through reliability, communication, and execution.

• Enjoy partnering across technical and non-technical teams.

• Continuously seek ways to improve systems, tools, and employee experiences.

 Responsibilities

Own collaboration and operational tooling

• Support and administer collaboration platforms including Microsoft Teams, Slack, Linear, and other operational systems used by the organization.

• Manage day-to-day operational requests, access management, workspace hygiene, channel governance, and process documentation.

• Partner with engineering, IT, security, and business operations teams to address tooling issues and improve user experience.

• Monitor platform health, identify process gaps, and drive continuous improvements across collaboration environments.

Drive automation and operational scale

• Identify opportunities to reduce manual effort through automation, workflows, integrations, and process improvements.

• Design and implement scalable solutions that improve operational efficiency across business and engineering teams.

• Partner with stakeholders to document requirements and deliver automation that improves accuracy, visibility, and execution.

• Establish sustainable operational processes that support the organization's continued growth.  

Required Qualifications

• Bachelor's Degree in Business, Operations, Information Systems, Technology, or related field and 5+ years of program management, business operations, workplace operations, systems administration, or related experience.

• 3+ years experience with Microsoft Teams, Slack administration, workflow automation, or enterprise collaboration platforms.

• 3+ years experience designing workflows, AI agent based automations, or process improvements that drive measurable efficiency gains.

• Strong analytical, organizational, and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Autocad or similar CAD software

• Experience working with data visualization, reporting, and operational dashboards.

• Experience supporting rapidly growing technical or engineering organizations.

• Demonstrated ability to influence across teams without direct authority.