AV Operations Director

Responsibilities:

Operational Leadership

Provide strategic direction and oversight for AV installation, engineering, and project management teams.

Develop and implement operational processes, standards, and best practices to improve efficiency and consistency.

Establish KPIs and performance metrics to track departmental success and drive continuous improvement.

Collaborate with executive leadership to align AV operations with overall business objectives.

Project Management Oversight

Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff.

Ensure all projects are delivered on time, within budget, and meet client expectations.

Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects.

Mitigate risks and resolve escalated project issues.

Engineering Leadership

Supervise AV engineering teams responsible for system design, technical drawings, and documentation.

Ensure designs meet client requirements, industry standards, and scalability expectations.

Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation.

Maintain quality control standards for all engineering outputs.

Installation Management

Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards.

Develop installation workflows, training programs, and quality assurance processes.

Ensure compliance with local codes, safety regulations, and company standards.

Support complex or high-profile installations as needed.

Team Leadership & Development

Lead, mentor, and develop managers and team members across all AV operational departments.

Foster a culture of accountability, collaboration, and continuous learning.

Participate in hiring, onboarding, and performance management.

Identify skill gaps and implement training and development plans.

Client & Stakeholder Engagement

Serve as an escalation point for key clients and stakeholders.

Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.

Maintain strong relationships with vendors, manufacturers, and subcontractors.

Financial & Resource Management

Develop and manage departmental budgets, forecasts, and cost controls.

Monitor project financial performance, including margins, labor utilization, and cost overruns.

Identify opportunities to improve profitability and operational efficiency.