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Site Support Engineer with Security Clearance

ReliaSourceKenova, WV🇺🇸United States

Why this role stands out

This on-site Site Support Engineer role at ReliaSource offers a fantastic opportunity to develop your IT troubleshooting and hardware maintenance skills while making a tangible impact on critical infrastructure. You'll thrive in this position if you enjoy hands-on problem-solving, possess strong communication abilities, and are eager to contribute to a reputable organization. Apply now to join a dynamic team and advance your career in a vital sector.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationKenova, WV, United States

Job description

Site Support Engineer: ReliaSource is seeking Site Support Engineers to provide hands-on IT support at TSA airports and other designated facilities. Engineers troubleshoot and resolve technical incidents, maintain IT equipment, support technology deployments, and perform scheduled and on-demand field services.

Depending on the assignment, Engineers may provide dedicated on-site support, recurring regional coverage, or part-time/on-call services across multiple TSA locations: Diagnose Provide deskside support for TSA users, including troubleshooting computers, peripherals, mobile devices, connectivity, and related IT equipment. Install, configure, repair, replace, and maintain enterprise IT hardware.

Perform Layer 1 network support, cabling, rack-and-stack activities, and other authorized IT touch labor. • Execute preventive maintenance, equipment refreshes, asset inventories, and installation, move, add, and change (IMAC) activities.

  • Respond to assigned incidents, service requests, and field dispatches within applicable service requirements.
  • Coordinate with TSA personnel, the FOCUS Single Point of Contact (SPOC), regional management, and remote engineering teams.
  • Document technical activities, equipment changes, and resolutions in TSA's designated IT service management system.
  • Travel among assigned TSA locations and provide regional backup coverage when required.

Qualifications

  • Experience providing IT field support, desktop support, or comparable technical services.
  • Working knowledge of Windows environments, computer hardware, peripherals, and basic networking.
  • Ability to independently troubleshoot and resolve common IT issues.
  • Strong customer-service, communication, and documentation skills.
  • Ability to work independently at customer locations and coordinate with remote support teams.
  • Ability to obtain required TSA suitability and facility access credentials
  • Federal IT support experience, airport environments, ServiceNow, and enterprise technology deployments.

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