Customer Account Manager

Are you an organised, confident communicator who thrives in a fast-paced environment? Do you enjoy building professional relationships, resolving complex queries, and helping clients achieve positive outcomes?

If so, we are looking for a professional and organised Client Account Manager to join a fantastic growing team for our client in Hertfordshire.

This is a varied role where you will manage a portfolio of client accounts, act as a key point of contact for customers and third parties, and ensure matters are progressed efficiently while delivering excellent customer service.

Key Responsibilities

• Managing a portfolio of client accounts and cases
• Responding to telephone, email and written enquiries
• Liaising with clients, customers, solicitors and other third parties
• Providing regular updates and resolving queries
• Reviewing account information and maintaining accurate records
• Negotiating and agreeing suitable outcomes where appropriate
• Handling disputes and escalating issues when required
• Ensuring service levels and quality standards are maintained

Desirable Experience

• Previous account management, customer service or administrative experience
• Experience working within property, legal, financial or professional services environments
• Experience handling disputes or complex customer enquiries

This is an excellent opportunity for someone looking to develop their career within a professional, supportive and fast-paced environment. We are looking to speak to people with prior administrative experience and with great verbal and written communication skills.

This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now!