Quick Overview
Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
20 hours ago
JiraMicrosoft Office
Job Description
Job Title: IT Application Support Specialist
Contract: 12+ months
Location: Remote (EST hours)
Top/Must have skills:
- 5 years of IT experience
- Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
- Proficient with Microsoft Office (Word, Outlook, Excel)
- Experience with Guidewire Suite
- Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
- Provide clear, timely, and professional communication to internal customers regarding their tickets
- Experience writing clear technical “how-to” guides
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