ServiceNow Architect

ServiceNow Architect - W2 Role

Employment Type: Permanent
Location: Woodlawn, MD
Work Arrangement: 100% Onsite – 5 Days/Week

Primary Responsibilities

·       Architect and guide end-to-end ServiceNow solutions across ITSM, ITOM (HAM/SAM), ITBM, CSM, SecOps, GRC, HR, and Asset Management.

·       Lead platform enhancements, modernization initiatives, and strategic technical design reviews.

·       Align ServiceNow capabilities with enterprise objectives, including automation, AI-driven improvements, and next-generation platform features.

·       Develop platform roadmaps, architectural standards, and technical recommendations.

·       Ensure data integrity and governance across CMDB, HAM, and SAM.

·       Provide architectural guidance, mentorship, and solution governance to development teams.

Minimum Qualifications

·       Ability to obtain and maintain an SSA Public Trust Clearance.

·       Bachelor’s degree with 7+ years of relevant IT experience, Master’s degree with 3–6 years of experience, or equivalent experience in lieu of a degree.

·       7+ years of hands-on ServiceNow development and solution delivery experience.

·       5+ years of experience as a ServiceNow Solutions Architect.

·       ServiceNow Certified System Administrator (CSA).

·       ServiceNow Certified Application Developer (CAD).

·       Excellent written and verbal communication skills.

·       Strong proficiency in:

·       Cross-platform integrations and architectural design.

·       ITSM, ITOM, ITBM, CSM, SecOps, GRC, and HR modules.

·       CMDB, HAM, and SAM data governance.

·       System architecture and design principles.

Desired Qualifications

·       Experience with HTML/XHTML, CSS3, SQL, XML, Angular, JavaScript, PHP, .NET, and Java.

·       Strong JavaScript development and automation experience across ServiceNow modules.

·       Experience with REST/SOAP integrations, Business Rules, Workflows, Identification Rules, Workspaces, and External Portals.

·       Knowledge of SAML, Active Directory, and LDAP.

Preferred ServiceNow CIS certifications in areas such as:

·       ITSM

·       CSM

·       Discovery

·       Service Mapping

·       SPM

·       APM

·       SAM

·       HAM

·       PMP, Scrum/Agile, or other relevant leadership certifications.

·       ITIL v4 Foundation certification.