2nd Line Support Technician

2nd Line Support Technician

Location: Ashbourne, Derbyshire
Working pattern: Permanent, 3 days per week on-site
Salary: Circa £34,000 plus benefits

We are seeking an experienced 2nd Line Support Technician to provide technical support across the organisation on a permanent basis. This role will focus on delivering high-quality 2nd and 3rd line support, maintaining secure and resilient IT systems, and supporting users on site three days per week in Ashbourne.

You will be responsible for troubleshooting and resolving complex incidents, supporting Windows Server, VMware, Microsoft Azure, Entra ID, Intune and Microsoft 365 environments, and helping to maintain device compliance. The role also involves supporting Cyber Essentials activities, network infrastructure, system maintenance, and continual service improvement.

Key Responsibilities

• Provide support for desktops, laptops, mobile devices, Servers and cloud services.
• Deliver on-site technical support three days per week.
• Support staff with issuing equipment.
• Administer Azure, VMware, Entra ID, Intune and Microsoft 365.
• Support Cyber Essentials and Cyber Essentials Plus activities.
• Carry out maintenance, patching and monitoring.
• Resolve complex incidents and support problem management.
• Maintain documentation, asset records and security standards.

About You

You will have strong experience in 2nd line IT support, excellent troubleshooting skills, and good knowledge of Microsoft and infrastructure technologies. You'll be confident working independently, user-focused, and able to contribute to a secure and efficient IT environment.