Culture, Communications & Learning Manager

Bring learning, communication and culture together to help Motor Insurance leaders turn strategy into meaningful action.

About the Role

This leadership role brings together learning, communication, engagement and culture to support consistent execution of the Motor Insurance strategy. You’ll lead a multidisciplinary team and establish practical frameworks, forums and operating rhythms that connect leaders with strategic priorities. You’ll help build leadership capability, strengthen culture and support the adoption of change across a complex operational environment, while keeping customer and business outcomes in focus.

What You'll Do

• Own the Motor Insurance learning strategy, service model, governance and assurance
• Design and own communication frameworks and leadership engagement routines that create clarity and reduce duplication
• Oversee leader forums, conferences and recognition programs that reinforce priorities and build capability
• Develop practical tools, learning and communications that help leaders embed strategic change
• Govern onboarding, accreditation pathways and proficiency expectations for critical Motor Claims roles
• Lead and develop a multidisciplinary learning, culture and communications team

What You'll Bring

• At least 10 years’ experience in insurance claims and/or financial services
• At least five years’ exposure to Motor Claims, with experience working with executive stakeholders
• Strong capability across learning strategy, communication, engagement, culture and change adoption
• Ability to connect complex priorities and translate them into clear, practical action
• Strong analytical thinking, stakeholder influence, problem framing and outcome-focused decision-making
• Tertiary qualifications in Management, Business and/or a relevant technical discipline are desirable

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact georgia.slattery@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.