Service Desk Analyst - Onsite

Genesis10 is currently seeking a Service Desk Analyst for an on-site position with a leading law firm located in Dallas,TX. This is a 6-month contract-to-hire position or can be a full time employment opportunity. Will work onsite 5 days per week.
Compensation: $23.00 - $28.50 per hour, W2, depending on skills and level of legal experience
Position Overview:
Our client's service desk operations team is seeking intellectually curious, problem-solving individuals to build their new team. This role will provide first-level technical support within a legal environment, utilizing industry-specific software. This is an excellent opportunity for growth as the client prefers to promote from within.
Key Responsibilities:

• Provide first-level technical support to end-users
• Address issues such as password resets, Word formatting, and document comparison tasks
• Log and manage incidents using the Freshworks (Fresh Service) ticketing system
• Support legal-specific software including Litera, Intapp, iManage, and Big Hand
• Follow established workflows for issue escalation

Primary Requirements:

• 1-3+ years of experience in an IT service desk or technical support role
• Ability to work 1st or 2nd shift schedules: 7am - 3:30pm CST or 1:30pm - 10:00pm CST
• Must be able to work 5 days a week in the office in Dallas, TX
• Demonstrated intellectual curiosity, problem-solving skills, and a results-oriented mindset

Desired Skills:

• Experience within the legal industry

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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