After Sales Manager

AFTERSALES MANAGER
Location: Gloucester
Salary: £55,000 OTE
Company Vehicle: Yes
Job Type: Full-Time, Permanent
LOOKING FOR YOUR NEXT AFTERSALES MANAGER ROLE?
Are you an experienced Aftersales Manager, Service Manager or Automotive Manager looking for your next opportunity in Gloucester?
This is an excellent opportunity to take responsibility for the smooth and profitable operation of a busy dealership aftersales department, leading from the front to deliver outstanding customer service, workshop performance and commercial results.
As Aftersales Manager, you will play a key role in managing the day-to-day operation of the department, developing your team, maximising productivity and ensuring customers receive a first-class experience from booking through to vehicle collection.
WHAT'S IN IT FOR YOU?
£55,000 OTE
Company vehicle
Hybrid working
Excellent career progression opportunities
Long-service and loyalty awards
Employee Assistance Programme with 24/7 support
Life assurance at 3x annual base salary
Cycle to Work scheme
Eyecare voucher scheme
30 days' holiday including bank holidays
Birthday leave
Staff discounts
Opportunity to join a successful and growing automotive business
Ongoing development and career progression

THE ROLE
As an Aftersales Manager, you will take ownership of the overall performance and smooth running of the Aftersales Department.
Your responsibilities will include:
Managing the day-to-day operation of the Aftersales Department
Leading, motivating and supporting the wider aftersales team
Ensuring the efficient flow of work through the workshop
Maximising workshop productivity, efficiency and profitability
Driving excellent customer satisfaction and retention
Building strong, long-term relationships with customers
Handling and resolving customer queries and complaints
Supporting customers with technical, servicing and repair-related queries
Overseeing warranty, service, repair and MOT processes
Identifying opportunities to increase labour sales and departmental profitability
Introducing effective processes and innovative ways of improving performance
Monitoring standards, productivity and quality across the department
Ensuring work is completed efficiently and to the required standards
Supporting the team and being hands-on when required
Working closely with colleagues across the wider dealership
Ensuring high standards of customer care and operational performance are maintained
This is a role where your ability to lead people, improve processes and deliver commercial results will make a genuine difference.
ABOUT YOU
We're looking for an experienced Aftersales Manager or Service Manager with a proven background in the motor trade.
You'll ideally have:
Previous management experience within the automotive or motor trade sector
Experience managing an Aftersales or Service operation
Strong leadership and people-management skills
Excellent communication and interpersonal skills
Strong organisational and time-management abilities
Commercial awareness and an understanding of departmental profitability
Excellent problem-solving skills
The ability to identify root causes and implement effective solutions
A customer-focused approach
The confidence to make decisions and take ownership of outcomes
A proactive and hands-on management style
The ability to work effectively under pressure
A full UK driving licence
If you're currently working as a Service Manager, Aftersales Manager, Workshop Manager or senior automotive aftersales professional, this could be an excellent next step in your career.

READY FOR YOUR NEXT AFTERSALES MANAGER ROLE?
If you're an experienced Aftersales Manager who is ready to take the next step, we'd love to hear from you.
This is a fantastic opportunity to join a successful automotive business in Gloucester as an Aftersales Manager, offering £55,000 OTE, a company vehicle, excellent benefits and genuine career progression.

Apply today with your CV and a member of the Auto Skills UK team will be in touch for a confidential conversation.