IT Support Specialist

Description
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site.

Responsibilities

Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users. Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity. Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process. Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards.

Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks. Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion. Assist with user account support, access-related requests, and general technology onboarding activities for employees. Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.

Requirements
Experience providing desktop or site support in a help desk, technical support, or similar IT environment. Working knowledge of technology infrastructure concepts, including endpoint devices and basic networking. Familiarity with ServiceNow Platform or a comparable ticket management system used to track technical issues. CompTIA A+ certification or equivalent foundational technical knowledge. Network+ certification or practical understanding of network troubleshooting principles.

Ability to diagnose technical problems methodically and explain solutions clearly to non-technical users. Strong organizational skills with the ability to manage multiple requests in a fast-paced support setting. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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