Product Discovery Intern

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Product Discovery Intern to help us understand user problems, research product opportunities, and identify ways to improve Bask's telehealth platform.

You'll work alongside product managers, engineers, designers, and customer-facing teams to gather insights from merchants, patients, clinicians, and internal stakeholders. You'll help turn feedback, research, and product data into clear findings that inform what we build next.

This is a hands-on internship for someone who enjoys asking questions, investigating problems, and understanding why users behave the way they do. You'll contribute to early-stage product discovery, from defining problems and researching solutions to testing ideas and sharing recommendations.

We're looking for someone who is curious, analytical, comfortable with technology, and able to turn messy information into practical insights.

What You'll Do

• Support product discovery initiatives across Bask's telehealth platform.
• Help identify user problems, unmet needs, and opportunities for product improvements.
• Assist with preparing and conducting user interviews, surveys, and feedback sessions.
• Work with merchant-facing, clinical, and internal teams to understand recurring product challenges.
• Organize and analyze qualitative feedback to identify patterns and common pain points.
• Research competing products, industry trends, and alternative solutions.
• Help define problem statements, research questions, and hypotheses for potential product improvements.
• Support usability testing of existing features, prototypes, and proposed workflows.
• Review product usage data and basic analytics to understand user behavior.
• Help evaluate product ideas based on user needs, expected impact, and technical feasibility.
• Partner with product managers and designers to turn research findings into actionable recommendations.
• Document interview notes, research summaries, user journeys, and discovery findings.
• Assist with prioritizing opportunities based on customer feedback and available evidence.
• Participate in product planning, discovery reviews, and cross-functional discussions.
• Present research findings and recommendations to product and engineering teams.
• Take ownership of smaller research projects from initial question through final findings.

Requirements

• Strong interest in product management, product discovery, user research, and software development.
• Foundational understanding of how websites, applications, and software products work.
• Strong analytical thinking, curiosity, and problem-solving skills.
• Ability to research unfamiliar topics, investigate problems, and identify meaningful patterns.
• Ability to gather, organize, and summarize qualitative and quantitative information.
• Strong written and verbal communication skills, including the ability to ask thoughtful questions and explain findings clearly.
• Comfortable working with spreadsheets, research documents, and common software tools.
• Ability to distinguish user problems from proposed solutions and evaluate ideas objectively.
• Strong attention to detail and organizational skills.
• Ability to learn new technologies, tools, and product concepts quickly.
• Willingness to collaborate with product managers, engineers, designers, and customer-facing teams.
• Ability to take initiative, work independently on assigned research tasks, and adapt to changing priorities.

Nice to Have

• Previous coursework, internship, or project experience involving product management, user research, UX research, or software development.
• Experience conducting interviews, surveys, usability tests, or other research activities.
• Familiarity with product discovery methods, hypothesis testing, or opportunity prioritization.
• Experience using Figma, FigJam, Notion, or similar research and collaboration tools.
• Familiarity with product analytics tools, spreadsheets, SQL, or basic data analysis.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Experience building or contributing to a website, application, prototype, or technical project.
• Familiarity with SaaS platforms, e-commerce products, or consumer-facing applications.
• Experience using AI tools to support research, analysis, or prototyping.
• Interest in telehealth, digital health, or healthcare technology.
• A portfolio, research project, case study, or other example demonstrating analytical thinking and initiative.