Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Technical Recruiter at Serval, you’ll build and own our talent acquisition strategy from the ground up, focusing primarily on engineering roles. You’ll design and execute scrappy, high-impact recruiting initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who’s excited to combine technical knowledge, strategic thinking, and creativity to grow our team at a high-energy startup.

You’ll be a crucial partner across the organization, collaborating closely with engineering leads to understand hiring needs, identify top-tier talent, and deliver a delightful candidate experience. We’re looking for a builder who’s not afraid to roll up their sleeves and pioneer new approaches to hiring.

What You’ll Do

• Design & Implement Hiring Strategies: Develop creative sourcing strategies, manage the full-cycle recruiting process, and iterate based on data to consistently meet hiring goals.

• Understand Hiring Needs: Partner with engineering leaders to create accurate role definitions, set clear expectations, and prioritize requisitions.

• Collaborate Cross-Functionally: Work with the broader team to ensure alignment on hiring goals, champion best practices, and share insights that inform overall talent strategy.

• Build & Maintain Recruiting Infrastructure: Select and integrate tools (ATS, sourcing platforms, etc.) that enable a seamless, data-driven recruiting process.

• Champion Data-Driven Hiring: Track and report key metrics to inform decision-making, identify bottlenecks, and continuously improve the candidate experience.

• Stay Ahead of Recruiting Trends: Keep a pulse on emerging tools, platforms, and best practices to attract world-class engineering talent in a competitive market.

What You’ll Need

• 4+ years of technical recruiting experience at a fast-paced environment or B2B SaaS company, ideally with exposure to full-cycle recruiting.

• Technical Aptitude: Familiarity with engineering roles, tech stacks, and the ability to engage meaningfully with technical candidates.

• Proven Track Record: Demonstrated success in building pipelines, closing top 1% engineering candidates, and managing multiple requisitions simultaneously.

• Self-Motivated & Adaptable: Ready to thrive in a fast-paced environment—able to pivot quickly while remaining laser-focused on hiring goals.

• Strong Communication Skills: Adept at articulating role requirements and company vision to candidates, and translating complex feedback into clear action items.

• Analytical Mindset: Comfortable using metrics to drive insights, identify trends, and refine recruiting strategies.

Nice to Have

• Previous startup experience as an early technical recruiter.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.