Data Center Hardware Technician (Dell PowerEdge)

Must-Have Skills

Dell PowerEdge Server Hardware (Mandatory / Non-Negotiable)

Rack & Stack experience

Server break/fix, hardware replacement & troubleshooting

Key Responsibilities

Perform on-site break/fix support for Dell PowerEdge AI servers.

Diagnose hardware failures and replace components such as motherboards, memory, CPUs, power supplies, storage devices, and other server hardware.

Perform Rack & Stack installations, hardware upgrades, firmware updates, and preventive maintenance.

Execute hardware swaps and server replacements with minimal downtime.

Conduct system health checks and environmental assessments.

Coordinate with logistics teams for replacement parts and inventory management.

Work closely with engineers, customer success teams, and field service managers to resolve complex technical issues.

Perform root cause analysis and recommend preventive solutions.

Maintain accurate service documentation, inventory records, timecards, and expense reports.

Participate in on-call support and travel to customer locations as needed.

Mentor junior technicians and contribute to knowledge sharing.

Ideal Background

Strong hands-on experience with Dell PowerEdge server hardware

Experience in Data Center Operations

Server Break/Fix and Hardware Maintenance

Rack & Stack deployments

Hardware diagnostics and component replacement

Firmware upgrades and server troubleshooting

Excellent communication and customer support skills

Willingness to travel extensively

Work Environment

Enterprise AI Data Center

Long-term assignment supporting next-generation GenAI infrastructure

Fast-paced, customer-facing field support role