Senior Operations Finance Analyst

Join our growing back-office team supporting a leading technology client! In this entry-level role, you'll play a vital part in ensuring customer satisfaction by investigating and resolving complaints. You'll be responsible for handling escalations, researching issues, and providing solutions to customer concerns, all while gaining valuable experience in customer service and operations. If you're empathetic, detail-oriented, and eager to learn, this is a fantastic opportunity to launch your career in customer advocacy!

Respond efficiently to incoming support emails, serving as the first point of contact for technical assistance. Investigate and resolve escalated customer issues related to core operations, service experience, and especially complaints. Utilize our internal knowledge base to provide accurate and timely solutions to common questions and complaint scenarios. Identify recurring themes in support emails and complaints, and contribute to improving our internal knowledge base and complaint resolution processes. Manage and resolve issues arising in back-office operations.

Review and respond to physical mail from customers, often related to complaints or inquiries. Document all interactions and resolutions accurately in our system. A background or strong interest in customer service, conflict resolution, fraud detection or a related field. Familiarity with core operations or back-office procedures is a plus. Excellent verbal and written communication skills, with the ability to empathize with customers. A proactive and task-driven approach, with a passion for helping people.

Bonus Points

Experience in complaint handling or resolution. Experience in a customer service role. Job Type & Location
This is a Contract position based out of Cary, NC. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Oct 8, 2026. About TEKsystems
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.