Contact Centre Integration Architect_Hybrid@New York,NY(Locals)

Role: Contact Centre Integration Architect

Location: New York, NY(Locals)

Work Model: 3 days hybrid

Contract

Experience: 10 15 years

Role Summary

The ideal candidate should be a senior technical architect who can design and integrate CCaaS/contact-center platforms with CRM, telephony, cloud services, APIs, and enterprise middleware.

Must-Have Technical Skills

• Contact Center / CCaaS architecture
• CRM integrations
• Telephony / IVR / CTI
• Cloud architecture
• REST/SOAP APIs
• Enterprise integration architecture
• Middleware / integration platforms
• End-to-end solution architecture
• System-to-system integration and data flows