Salesforce Business Analyst

Seeking a Salesforce Business Analyst to bridge business stakeholders and technical teams by gathering requirements, translating needs into user stories, supporting Agile delivery, and optimizing Salesforce solutions.

Key Responsibilities

• Gather and document business requirements, user stories, acceptance criteria, and process flows.
• Participate in Agile/Scrum ceremonies and manage Jira backlog activities.
• Analyze Salesforce processes and identify automation and improvement opportunities.
• Partner with Salesforce Developers/Architects on solution design and releases.
• Develop test plans, perform functional testing, and coordinate UAT.
• Troubleshoot defects and perform root-cause analysis.
• Maintain documentation and training materials in Confluence.
• Support user training and communicate Salesforce updates to non-technical stakeholders.

Must Have

• Bachelor s degree or equivalent experience.
• 5+ years of Business Analyst/System Analyst experience.
• 3+ years of hands-on Salesforce experience.
• Knowledge of Salesforce standard/custom objects, Flows, validation rules, and security controls.
• Strong Agile/Scrum, Jira, Confluence, ServiceNow, and MS Office experience.
• Strong requirements gathering, analytical, communication, and problem-solving skills.
• Experience with user stories, UAT, testing, and process documentation.
• Salesforce Certified Business Analyst and/or Administrator.
• Visio/Lucid chart experience.