QA Engineer ServiceNow Certificate Lifecycle Management

Job Role: QA Engineer ServiceNow Certificate Lifecycle Management

Location: Cleveland, OH

Job Description:

Must Have Technical/Functional Skills:

ServiceNow Testing:

• Hands-on experience testing ServiceNow applications/modules.
• Strong understanding of ServiceNow workflows, forms, catalog items, notifications, and integrations.
• Experience validating ServiceNow-based Certificate Lifecycle Management (CLM) processes.

Functional & Integration Testing:

• Expertise in end-to-end functional testing and system integration testing.
• Ability to validate workflows across ServiceNow, certificate authorities, and third-party tools.
• Experience creating test scenarios, test cases, and traceability matrices.

API Testing:

• Strong experience with REST/SOAP API testing using Postman or similar tools.
• Validation of request/response payloads, authentication mechanisms, and error handling.
• Experience testing ServiceNow integrations with certificate management platforms.

Certificate Lifecycle Management (CLM):

• Understanding of certificate issuance, renewal, revocation, replacement, and expiration processes.
• Ability to validate automated certificate management workflows within ServiceNow.

PKI & SSL Certificate Knowledge:

• Knowledge of Public Key Infrastructure (PKI), SSL/TLS certificates, Certificate Authorities (CA), and certificate chains.
• Understanding of security controls related to digital certificates and encryption.

Defect Management & Test Management:

• Hands-on experience with JIRA and/or Azure DevOps.
• Experience in defect lifecycle management, root cause analysis, and test reporting.

Security & Compliance Testing:

• Ability to validate security controls, access permissions, audit trails, and compliance requirements.
• Experience supporting testing in regulated or security-focused environments.

Roles & Responsibilities

• Analyze business and functional requirements for ServiceNow Certificate Lifecycle Management implementations.
• Design, develop, and execute functional, integration, system, regression, and UAT test cases.
• Validate certificate lifecycle processes including issuance, renewal, revocation, replacement, and expiration monitoring.
• Perform API testing using Postman to verify integrations between ServiceNow, PKI solutions, and external certificate authorities.
• Validate security controls, role -based access, audit logging, and compliance requirements.
• Create and maintain ServiceNow ATF scripts and support test automation initiatives.
• Collaborate with ServiceNow developers, infrastructure teams, cybersecurity teams, and business stakeholders to ensure quality delivery.
• Execute end-to-end testing of ServiceNow workflows, notifications, integrations, and reporting capabilities.
• Identify, document, and track defects through JIRA/Azure DevOps and support defect resolution efforts.
• Participate in test planning, test estimation, test execution, and status reporting activities.
• Support release validation, production deployments, and post-implementation testing.
• Contribute to continuous improvement of QA processes, automation frameworks, and testing standards.