Technical Lead

Department: Claims

Location: Redhill or Manchester

Reporting to: Claims Director

Main Purpose of Job

The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.

Company Vision

To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview

The Claims function is a key differentiator – positioned as the ‘shop window’ of the business – and is central to Verlingue’s client proposition, reputation, and growth strategy.

Key Accountabilities

Technical Claims Leadership

Lead handling of high-value, complex claims, providing technical direction and oversight

Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes

Establish and implement claims strategies, including litigation management where required

Act as escalation point for technically challenging or contentious claims

Client Advisory & Relationship Management

Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance

Attend client sites and critical incidents, supporting from day one of a claim event

Support client presentations, renewals, and tenders through demonstrating claims value

Negotiation & Market Engagement

Lead complex negotiations with insurers, loss adjusters, and legal representatives

Proactively drive early coverage agreement and efficient settlement strategies

Leverage market relationships to improve outcomes on difficult or sensitive claims

Challenge insurer and supplier performance where required

Claims Performance & Insight

Analyse claims data to identify trends, risks, and improvement opportunities

Provide meaningful, insight-led MI to clients and internal stakeholders

Contribute to development of claims propositions and service enhancements

Support embedding of data-driven decision making within the Claims team

Leadership, Coaching & Capability Development

Act as a mentor and technical coach to colleagues across the Claims function

Raise overall team capability through knowledge sharing and case reviews

Contribute to technical frameworks, standards, and best practices

Support succession planning and talent development within the team

Operational Excellence & Governance

Ensure claims are managed in line with agreed service standards, SLAs, and KPIs

Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles

Ensure accurate and timely use of systems (including Acturis) and data recording

Maintain strong control of costs, leakage, and supplier performance

Collaboration & Business Contribution

Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions

Contribute to business strategy, client retention initiatives, and growth opportunities

Represent Claims in internal committees, projects, and strategic initiatives

Person Specification

Skills, Knowledge & Attributes – Essential

Strong technical understanding of policy wordings and legal frameworks

Excellent negotiation and dispute resolution skills

Ability to translate claims data into commercial insight and client value

Strong stakeholder management and communication capabilities

Systems proficiency (Acturis and Microsoft Office)

Commercially aware and outcome-focused

Credible, confident, and trusted by clients and the market

Proactive, resilient, and solutions-oriented

Collaborative leader with a passion for developing others

Aligned to Verlingue’s culture and values

Skills, Knowledge & Attributes – Desirable

Strong stakeholder management and communication capabilities