Assistant Director, IT Operations

Pitt Digital is seeking an Assistant Director, IT Operations to lead the systems engineering and operations organization responsible for the infrastructure the University runs on - data center & server hosting, virtualization, enterprise storage, backup & recovery, patching & platform lifecycle, identity & login services, 24x7x365 monitoring operations. Together with the Operations network team, the systems & operations team is responsible for the infrastructure that supports the Oakland & Regional Campuses, services that support on-premise & cloud systems for the enterprise, University schools & departments. Successful candidate brings operational discipline to keep a large production environment healthy & technical credibility to lead senior engineers through significant change.
Required qualifications:
Five years of progressively responsible experience in enterprise infrastructure or IT operations
Demonstrated supervisory or team leadership experience
Hands-on experience administering enterprise Windows Server &/or Linux environments at scale
Working knowledge of enterprise virtualization, backup & recovery, patch management, & infrastructure monitoring practices
Demonstrated experience with formal change management and incident management processes in a production environment
Preferred qualifications: (Experience with or in )

• leading a team of managers or senior technical staff in a multi-service operations organization
• public cloud delivery (AWS, Azure, or Google Cloud) in a hybrid enterprise environment
• supporting research computing, high-performance computing, or secure research enclaves subject to sponsor security requirements.
• higher ed or academic medical environments, incl support for restricted data classifications HIPAA, GLBA, FERPA, PII, controlled unclassified information.
• managing 24x7 operations or network operations center, including shift coverage & Tier 1 escalation models
• managed service provider transitions & ongoing vendor performance oversight
• ITSM tooling & practices (TeamDynamix or comparable) and ITIL-aligned service management