Customer Support Specialist

GG Media is a forward-thinking company dedicated to delivering innovative solutions and exceptional results for our clients. We value structure, collaboration, and continuous improvement, and we are committed to creating an environment where professionals can grow, contribute meaningfully, and build long-term careers.

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

• Provide clear, professional, and efficient assistance to resolve customer questions and concerns

• Maintain accurate records of customer interactions and support activities

• Collaborate with internal departments to ensure effective issue resolution

• Follow established procedures while contributing ideas to improve customer service processes

• Uphold company standards for quality, professionalism, and confidentiality

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Ability to handle multiple tasks while maintaining attention to detail

• Problem-solving skills with a customer-focused approach

• Comfortable working in a fast-paced, team-oriented environment

• Proficiency with basic computer systems and office software

• Competitive salary ($49,000 – $54,000 annually)

• Growth opportunities within a stable and expanding company

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• Supportive and professional work environment

• Ongoing skill development and training

• Consistent full-time schedule