Manager, Agile Delivery (Remote)

Overview

This is a remote role that may be hired in the following locations: Arizona, North Carolina, and Texas.

The Manager, Agile Delivery leads a team of Scrum Masters supporting the Infrastructure Engineering (IE) organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work . The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains including Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.

This leader will establish Agile methods to optimize:

• Delivery predictability and throughput

• Work intake and demand management

• Prioritization effectiveness

• Work quality and reliability

• Interrupt-driven operational work

• Dependency management

• Infrastructure portfolio execution

TECHNOLOGY STACK

• Jira

• Confluence

• ServiceNow

• Azure DevOps

• Power BI

• Tableau

• Clarity

• Microsoft 365

• Microsoft Power Platform

• ITSM / ITIL Processes

• Data Analytics and Reporting Tools

Responsibilities & Qualifications

Leadership & Organizational Management

• Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
• Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
• Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, and team structure across the infrastructure portfolio . Establish measurable objectives aligned with organizational goals.
• Establish a consistent Agile delivery framework across Infrastructure Engineering .
• Build organizational capability around Scrum and/or Kanban Agile practices.
• Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
• Define success metrics and Agile maturity objectives for infrastructure teams.
• Develop career paths, coaching plans, and performance expectations for Scrum Masters.
• Facilitate executive-level communication of delivery health, risks, dependencies, and organizational capacity.

Agile Transformation & Practice Leadership

• Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
• Develop and execute the Agile roadmap for Infrastructure Engineering.
• Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
• Establish Agile governance appropriate for infrastructure engineering work.
• Drive adoption of Agile practices across all Infrastructure Engineering teams.
• Ensure Agile practices effectively support enterprise project methods.

Delivery P erfor mance , Capabi lity and Flow A nalytics

• Establish delivery metrics and reporting frameworks to see d continuous improvement efforts . Example metrics include t eam capa bi l ity , t hroughput , deli very predictability , f low efficiency , w ork-in-progress , ltime , and cycle time .
• Establish reporting, metrics, governance standards, and executive dashboards that provide actionable insight into capa bi lity , throughput, risks, dependencies, and delivery performance.
• Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
• Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
• Utilize historical delivery metrics and capacity data to support investment and staffing decisions.
• Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics.

Portfolio Prioritization & Demand Management

• Partner with infrastructure leadership and key stakeholders to establish prioritization frameworks.
• Improve visibility into competing demands across run, grow, transform, compliance, and risk-reduction activities.
• Facilitate backlog refinement and portfolio-level planning activities.
• A lign intake governa nce processes and dependency management across teams .
• Ensure alignment between strategic objectives and delivery team commitments.
• Drive transparency into capacity constraints and execution risks.

Infrastructure Delivery Support

• Guide Scrum Masters supporting Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.
• Ensure Agile practices are tailored to infrastructure work including:
  • Platform modernization
  • Cloud migrations
  • Infrastructure automation
  • Technical debt remediation
  • Vulnerability and Frontier AI remediation
  • Capacity upgrades
  • Regulatory initiatives
  • Operational resilience programs
• Establish approaches for managing interrupt-driven work while maintaining delivery predictability.

Continuous Improvement

• Analyze trends and identify opportunities to improve delivery performance.
• Partner with infrastructure leaders to improve operational efficiency and delivery outcomes .
• Advance Agile maturity through coaching, education, and metric -driven improvements.

Operational Excellence

• Implement standards for delivery governance and reporting.
• Active ly participate in the Agile C enter of Exc e llen ce and influence decision -making to b est meet t he needs o f Infr astr uc ture En gineering.
• Improve consistency of Jira and Agile workflow utilization across infrastructure teams.
• Ensure work visibility aligns with change management, release management, and ITSM processes.
• Promote disciplined execution, risk mitigation, and compliance with organizational standards.
• Support infrastructure leadership during audits, regulatory reviews, and governance activities.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering .

Core Competencies and Skills:

• Strong experience supporting agile delivery for an technology infrastructure organization rather than only software product development teams.
• 5+ years of technology delivery, infrastructure, or operations experience.
• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
• Expertise with Jira, Confluence, and Agile reporting solutions.
• Experience implementing capability management, throughput analysis, and delivery forecasting practices.
• Knowledge of Scrum, Kanban, Lean, SAFe , and/or Agile portfolio management.
• Strong executive communication and stakeholder management skills.
• Experience working within regulated financial institutions.
• Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
• Experience utilizing Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
• Proven ability to drive organizational change and Agile maturity improvements.

Preferred Certification(s):

• Certified Scrum Master (CSM)
• SAFe Program Consultant (SPC)
• SAFe Agilist (SA)
• PMI-ACP
• Certified Agile Coach
• ITIL Foundation or higher

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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