Customer Success Manager – UiPath

Job Title: Customer Success Manager – UiPath
Location: Remote
Employment Type: Full-Time

We are seeking a Customer Success Manager – UiPath to drive customer adoption, value realization, retention, and expansion of UiPath automation solutions. The ideal candidate will partner with enterprise customers to ensure successful automation outcomes.

Responsibilities:

• Manage customer relationships as the primary point of contact post-implementation.

• Drive onboarding, adoption, success plans, KPIs, and ROI tracking.

• Conduct business reviews and identify automation expansion opportunities.

• Act as a customer advocate and coordinate with internal teams.

• Support renewals, upsell, and cross-sell initiatives.

• Guide customers on UiPath best practices, governance, and Automation CoE maturity.

Required Skills:

• Experience in Customer Success, Account Management, or Program Management.

• Understanding of UiPath RPA platform and automation solutions.

• Experience working with enterprise customers.

• Strong communication, stakeholder management, and problem-solving skills.

Preferred:

• UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).

• Experience with RPA, Intelligent Automation, AI/ML, Process Mining, SAP, or Oracle.

Education:
Bachelor’s degree in Engineering, Computer Science, Management, or related field.