Global Business Process Lead

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Global Business Process Lead, Supply Chain Transformation plays a key role in advancing AbbVie’s supply chain capabilities through process optimization, digital enablement, and transformation initiatives. This individual partners across business and technology teams to help define, shape, and deliver scalable solutions that improve operational performance, visibility, and decision quality across the global supply chain network.

This role requires a strong understanding of end-to-end supply chain processes, the ability to translate business needs into technology requirements, and the ability to translate technical concepts into clear business implications. The ideal candidate will participate in transformation projects, support the design and adoption of data products and AI-enabled capabilities, and help ensure solutions are practical, sustainable, and aligned to business objectives.

Responsibilities

• Support and drive strategic supply chain transformation initiatives spanning process redesign, system enhancements, digital enablement, data products, AI-related initiatives, and business integration.
• Serve as the business process lead and translator between business and technology teams, helping translate operational needs into clear requirements, priorities, solution designs, and measurable outcomes.
• Partner cross-functionally with stakeholders in Finance, Purchasing, Internal and Contract Manufacturing, and Master Data to identify challenges, dependencies, and opportunities for end-to-end improvement.
• Design future-state processes and harmonized workflows that improve operational performance, visibility, compliance, service levels, and decision quality across the global supply chain.
• Redesign roles and workflows around AI-supported decisions and AI agents, ensuring appropriate governance, accountability, controls, and human oversight.
• Analyze performance gaps and use data-driven insights to recommend practical, scalable, and sustainable process and technology solutions.
• Support business readiness and adoption through stakeholder engagement, change management, communications, training, and user-experience improvements.
• Establish and promote best practices, process standards, and continuous-improvement approaches across global, functional, and local teams.
• Build strong partnerships with internal teams and external stakeholders to coordinate implementation, resolve cross-functional issues, and sustain new capabilities.
• Ensure plans, processes, controls, and outcomes align with applicable global, functional, and local regulations, government expectations, and established governance processes.

 

 

Qualifications

• Bachelor level degree is required, in preferred fields such as Operations, Supply Chain, Business Management, or another related field.
• A minimum of 8 years of relevant experience, preferably in program management, with demonstrated ability to prioritize and execute work effectively in a high-pressure environment and a strong focus on process improvement and change management.
• Experience in supply chain operations, process excellence, business transformation, or technology-enabled change.
• Proven track record of driving global or cross-functional strategic initiatives.
• Experience implementing technology solutions in a complex, global environment.
• Excellent leadership, collaboration, communication, and stakeholder management skills.
• Ability to influence at all levels of the organization and lead through ambiguity.
• Strong analytical and problem-solving skills with a global mindset and a passion for digital transformation
• Preferred experience in SAP Order to cash, SAP Extended warehouse management, SAP warehouse management, Distribution, transportation management and the associated business process areas of customer service, logistics, warehouse management and Transportation.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to  participate in our short-term incentive programs.  ​

Note: No amount of pay is  considered to be wages or compensation until such amount is earned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolute discretion,  consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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