Product Owner

Job Title: Product Owner

Location: East Hanover, NJ Hybrid (3 days (Mon-Thurs), 2 remote)

Pay rate: $62/hour - $85/hour (Lowest would be better)

Key Performance Indicators

·         Value delivered: Demonstrate measurable outcomes for the owned capability area (e.g., time saved, improved data quality, increased en-gagement) aligned to agreed KPIs.

·         Release predictability and quality: Deliver on committed release timelines and scope with strong quality (defect rates, post-release sta-bility, and support volume).

·         Backlog health: Maintain an actionable, prioritized backlog with clear user stories and acceptance criteria; manage dependencies and tech-nical debt transparently.

·         Adoption and user satisfaction: Improve adoption and satisfaction for released features (training completion, usage analytics, stakeholder feedback/CSAT).

·         Process improvement outcomes: Deliver documented workflow im-provements with measurable benefit; ensure changes are sustained through standard operating practices.

·         Stakeholder alignment: Achieve timely decisions and alignment across key partners; minimize rework through strong discovery and clear documentation.

·         Governance and compliance: Ensure deliverables follow established governance, privacy, and compliance processes with audit-ready docu-mentation.

·         Team effectiveness: Receive strong feedback from delivery teams and stakeholders on clarity, collaboration, and execution; contribute to a positive, high-performing team culture.

·         Communication and enablement: Provide clear release notes, train-ing/support materials, and stakeholder updates that improve readiness and adoption.

·         Cost awareness: Support cost-conscious delivery by identifying reuse opportunities, avoiding unnecessary customization, and escalating risks/impacts early.

·         Operational rigor: Maintain accurate documentation, decision logs, and delivery reporting to support transparency and operational excellence.

Ideal Background :

Experience:

• Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations.
• Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Additional qualifications are as follows:

·         Proven success in driving product management capabilities for large-scale CRM  implementations.

·         5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

·         Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.

·         Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).

·         Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

·         Excellent communication skills with the ability to build stakeholder buy-in and alignment

·         Experience in AI-supported product management techniques including LLM sup-ported user-story creation and process mapping

·         Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

·         Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

·         Ability to adapt strategies and approaches in a rapidly evolving technological land-scapeLeadership Competencies

Education (minimum/desirable):  

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred

Navigate complexity

·         Enable impactful and fast decision-making.

·         Identify key issues in complex situations, keeping focused on the big picture and adapting and prioritizing during change.

·         Demonstrate long term vision by taking a broader view, thinking through indirect consequences and longer-term implications.

Deliver collective impact

• Engage with others and integrate diverse perspectives from colleagues to achieve the best outcome for the enterprise.
• Demonstrate influence without authority, work and collaborate across boundaries.
• Challenge assumptions, make decisions grounded in data.
• Build situational awareness, adapt leadership style to enhance impact of others and performance of team