Customer Service Representative

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Kelly
Services is seeking candidates for a Customer
Service Representative opportunity
with an industry leading, Fortune 500, global, chemical manufacturing
company in Midland,
MI!

This
is a short-term role anticipated to last until 12/2017 withthe
possibility of turning into a long-term role or full-time hire!

Description:

This
role interfaces directly with the customer, and is responsible for
managing a defined set of business aligned accounts. The CSR is an
essential part of the order fulfillment process and matches internal
resources with customer needs and expectations. They serve as the
focal point for our commercial organization and our customers, and
provide differentiated service offerings, which results in premier
service, competitive advantage, increased customer intimacy, growth
and loyalty.

Primary
Responsibilities:

• 
  

  
  Manage
  customer orders through Customer Service work processes and systems.

  
  
• 
  

  
  Ensure
  a thorough knowledge of the businesses’ products, businesses,
  applications, and service offerings.

  
  
• 
  

  
  Strengthen
  customer intimacy by developing solid relationships, understanding
  customer needs and gathering market intelligence.

  
  
• 
  

  
  Serve
  as the Account Team lead to improve account management, meet the
  account plan and team goals.

  
  
• 
  

  
  Coordinate
  activity at assigned customer accounts, proactively address issues,
  and apply creativity to develop and implement solutions.

  
  
• 
  

  
  Identify
  and deliver value added services to our customers.

  
  
• 
  

  
  Proactively
  provide differentiated services to our customers by thorough
  understanding of our service offerings.

  
  
• 
  

  
  Differentiate
  between customer requirements and capabilities; choose the best/cost
  effective solution.

  
  
• 
  

  
  Actively
  contribute to the business goals, in particular for Customer
  Service.

  
  
• 
  

  
  Support
  commercial strategies with customers across multiple businesses.

  
  
• 
  

  
  Partner
  with Customer Financial Services (CFS) and Sales to build effective
  relationships with customers in order to anticipate and deliver
  expectations.

  
  
• 
  

  
  Increase
  quality of corrective action management process through active
  participation in problem solving.

  
  
• 
  

  
  Understand
  customer order patterns, ensure balance with forecast, and act on
  deviations, to the benefit of Supply Chain and the customer.

  
  
• 
  

  
  Monitor
  railcars at customer's location and proactively request release.

  
  

• 
  

  
  The
  successful candidate will have the following critical competencies:

  
  
• 
  

  
  Aptitude
  for learning new technologies and systems.

  
  
• 
  

  
  Strong
  potential to develop skills and competencies required for the job
  role and beyond.

  
  
• 
  

  
  Demonstrate
  ERP system proficiency.

  
  
• 
  

  
  Understands
  and follows Order Receipt and Handling work processes.

  
  
• 
  

  
  Thorough
  knowledge of respective work process and other integrated work
  processes, technologies, and applications (Order Receipt &
  Handling, Payment Receipt & Handling, Pricing, SAP, productivity
  and e-tools)

  
  
• 
  

  
  Works
  effectively as part of a team and contributes to team goals.

  
  
• 
  

  
  Understands
  financial reporting to interpret customer reports and business
  results.

  
  
• 
  

  
  Expert
  in root cause investigation to mitigate future customer problems.

  
  
• 
  

  
  Ability
  to work independently in a highly integrated team and communicate
  well with diverse groups of people across all levels and cultures.

  
  
• 
  

  
  Strong
  multi-tasking skills and ability to handle multiple priorities.

  
  
• 
  

  
  Ability
  to build and maintain rapport with designated customers.

  
  
• 
  

  
  Effective
  communication skills with others regarding customer issues and
  problem resolution.

  
  
• 
  

  
  Ability
  to effectively negotiate with internal partners and customers to
  achieve a positive outcome.

  
  
• 
  

  
  Ability
  to overcome resistance and manage conflict to reach favorable
  agreement for the company and customer.

  
  
• 
  

  
  Consistent
  positive attitude that adds to our effectiveness and positive
  culture.

  
  

Qualifications:

• 
  

  
  Minimum
  Bachelor's Degree required

  
  
• 
  

  
  1-3
  years of customer service related or sales experience

  
  
• 
  

  
  Proficiency
  in ERP SAP systems preferred

  
  
• 
  

  
  Strong
  negotiation and sales skills preferred

  
  
• 
  

  
  Strong
  aptitude with Microsoft Excel

  
  
• 
  

  
  Strong
  aptitude for data management

  
  
• 
  

  
  Strong
  aptitude for attention to detail

  
  
• 
  

  
  A
  minimum requirement for this U.S. - based position is the ability to
  work legally in the United States on a permanent basis (U.S.
  citizen, U.S. Permanent Resident or qualifying Asylee / Refugee).

  
  

Due
to the high volume of responses anticipated, only qualified
candidates will be contacted

Any type of Bachelor’s degree required

·         5+ years Customer Service experience

·         Will also consider customer relationship manager, account manager, sales, etc.

·         Previous or current Dow/Olin/Trinseo experience a plus

$20/Hr