Patient Services Representative, Pediatric Subspecialty, Full-Time, Evenings

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative with our Pediatric Subspecialty Clinic in Comer Children's Hospital. In this role, you will partner with the rest of the clinical team to provide patients with the highest quality of care.

The Patient Service Representative functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Representative maintains a clean, orderly work environment that is conducive to the provision and coordination of patient-centered care.

Essential Job Functions:

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g., work orders) as received by unit staff, maintains records of requests, follows up as needed to ensure task completion, and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required, and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Required Qualifications:

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
• Must be able to interact independently and professionally with customers, both internal and external to the hospital.
• Proficiency in MS Office Suite; ability to learn and utilize applicable software.

Preferred Qualifications:

• Pediatric experience
• Associate Business courses

Position Details:

• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Day, Monday-Friday 11:30am-8:00pm
• Work Location:  Hyde Park
• Unit/Department: Pediatric Subspecialty
• CBA Code:  743 Clerical