Executive Service Planner - Hyderabad

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)

● Support digital transition and maintain the accuracy of consumption, TOS, and service data

● Coordinate with IT for new users or device-related issues

● Ensure error-free documentation and adherence to the ticket-based callout process

● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints

● Prioritise planning to reduce service backlog and ensure “On-Time” delivery

● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues

● Track technician-wise productivity, efficiency, and service delivery KPIs

● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS

● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends

● Assist AOM/OM/ABM/BM in monitoring field KPIs

● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments

● Raise unresolved issues to next-level management for resolution

● Ensure leave planning and service continuity without disruption

Key Result Areas:

● On-time Service Planning

● Data Accuracy

● SCP Utilisation

● Schedule Adherence

● Reporting & Analysis

● Cross-Team Coordination

Competencies (Skills essential to the role):

● Detail Orientation

● Planning & Organizing

● Analytical Thinking

● Customer Focus

● Negotiation Skills

Educational Qualification / Other Requirement:

● Minimum graduate, with 1–3 years of relevant experience

● Basic computer skills required (advanced proficiency is a plus)

● Knowledge of MS-Office/G-Suite

● Willing to travel occasionally within the division

Role Type / Key working relationships:

● Individual contributor role

● External- Customers and customer representatives

● Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.