Customer Solutions Engineering Lead

job summary:

The Customer Solutions Engineering Lead is a key customer-facing role responsible for the successful deployment and adoption of our smart metering, AMI, Grid Edge and software solutions across North America.

Acting as the primary technical interface between our organization and utility customers, this role combines customer engagement, solution architecture, project leadership, operational technology expertise, and technical problem-solving to ensure customers achieve measurable business outcomes from our solutions.

The role will lead customer onboarding, pilots, integrations, and major deployments whilst supporting the development of the North American Customer Solutions Engineering team.

location: Raleigh, North Carolina
job type: Permanent
salary: $150,000 - 195,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:

The Customer Solutions Engineering Lead is a key customer-facing role responsible for the successful deployment and adoption of our smart metering, AMI, Grid Edge and software solutions across North America.

Acting as the primary technical interface between our organization and utility customers, this role combines customer engagement, solution architecture, project leadership, operational technology expertise, and technical problem-solving to ensure customers achieve measurable business outcomes from our solutions.

The role will lead customer onboarding, pilots, integrations, and major deployments whilst supporting the development of the North American Customer Solutions Engineering team.

qualifications:

Bachelor's Degree in Electrical Engineering or Computer Engineering

5+ years of experience within:

Electric Utilities

Cooperatives

AMI

Distribution Automation

Grid Operations

OT/SCADA environments

Experience leading customer-facing technical projects.

Strong understanding of utility operations and distribution networks.

Experience integrating operational systems and enterprise platforms.

skills:

ADMS,Data Analytics Platforms,MDMS,Operational Technology (OT),software solutions,Solution Deployment,SCADA,communications,Coordinate,Systems Leadership,point of contact,technical problem-solving,account growth,automation,Relationship Management,Commercial Support,customer engagement,Customer Success,customer satisfaction,customer feedback,demonstrations,technical presentations,diagnostics,onboarding,market intelligence,Mentor,metering,managed service,Product Management,project leadership,recruitment,Remote monitoring,RFP,sales,Solutions Engineering,solution architecture,technical reviews,Technical Leadership,technical discovery,roadmap development,communications networks

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.