HFA Program Specialist

HilltopSecurities is currently looking to hire an HFA Program Specialist in our Sherman Oaks office. The HFA Program Specialist is responsible for performing the department’s pre- and / or post-closing compliance review for client TBA and MRB/MCC programs. The Specialist works under minimal supervision with encouragement to exercise initiative and independent judgement.

Essential Functions:

• Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements.
• Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance.
• Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes.
• Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements.
• Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
• Keep current with all department clients, programs, guidelines, and processes.
• Identify process improvements with documentation of such as applicable.
• Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage.
• Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone.
• Follow the lender on-boarding process for access to Lender Online.
• Maintain an accurate list of participating lenders and creates user credentials.
• Assist Lenders with maneuvering through the flow of the online reservation system via the web portals.

• Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
• Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
• General knowledge of mortgage industry rules and regulations a must.
• Experience with processing mortgage loans is highly preferred.
• Technical knowledge and experience with state and local housing agency programs is preferred.
• Accustomed to working in a fast-paced, team-oriented environment.
• Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients.
• Proficiency in the use of Microsoft Excel, Word, and Outlook.
• Strong communications skills, both oral and written and effective interpersonal skills.
• Ability to work well independently and prioritize tasks.
• Must be detail oriented, organized, and keep up with the often-demanding pace of the workload
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Must be flexible for overtime if required to meet deadlines.
• Assist with other projects as needed with a can-do attitude.