EHR Training Specialist

Key Responsibilities

- Training Delivery & Facilitation

- End-User Readiness & Adoption

- Go-Live Support

- Collaboration

Required Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience delivering end-user training in healthcare, health IT, or enterprise software environments.
• Experience supporting Electronic Health Record (EHR), Electronic Medical Record (EMR), or healthcare information systems.
• Experience conducting classroom, virtual, or instructor-led training.
• Strong presentation, facilitation, and communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Experience creating positive learning environments and supporting adult learners.
• Strong problem-solving and customer service skills.
• Ability to travel and work onsite is required.

Preferred Qualifications:

• Experience supporting enterprise EHR implementations and go-live events.
• Experience in behavioural health, public health, community health, or healthcare delivery environments.
• Familiarity with role-based workflow training methodologies.
• Experience providing at-the-elbow support during healthcare system deployments.
• Knowledge of revenue cycle, financial workflows, or healthcare administrative processes.
• Training certifications such as ATD, CPTD, CTT+, or related credentials.
• Experience training clinical, operational, and administrative users.

Knowledge, Skills & Abilities

• Adult learning principles and instructional delivery techniques.
• Healthcare workflow and operational process understanding.
• Strong classroom management and facilitation skills.
• Effective verbal and written communication.
• Ability to manage multiple priorities across concurrent implementation waves.
• Strong organizational and documentation skills.
• Ability to build trust with users while maintaining project standards and processes.
• Proficiency with Microsoft Office Suite, Teams, and virtual training platforms.