Communication and Pastry school program Manager

Program Coordination & Operations

• Plan, coordinate, and execute L’École’s annual class schedule, including chef selection, class themes, and calendar management.

• Oversee all logistical aspects of classes and events: ingredient ordering, equipment coordination, kitchen readiness, meal planning, and daily onsite support.

• Work closely with the Executive Pastry Chef and guest chefs to ensure smooth class preparation and delivery.

• Manage class setup in Salesforce and ensure accurate information across internal systems.

• Ensure an exceptional student experience, from registration through post-class follow-up.

• Serve as the main contact for all students: registrations, questions, support, and guidance.

• Coordinate travel, accommodation, and support for guest chefs when relevant.

External Relations & Industry Engagement

• Build and maintain relationships with professional pastry chefs, industry partners, suppliers, and culinary influencers.

• Represent L’École Valrhona at industry events, trade shows, and networking opportunities.

• Support collaborations with culinary schools, associations, and chef networks.

Event organization

• Oversee onsite execution of classes and specialty events, ensuring high-quality service and smooth coordination between chefs, students, and internal teams.

• Work with the sales team and culinary team to support private classes, corporate events, and special activations.

• Marketing & Communications (Supporting Function)

• Manage class descriptions, recipe booklets, and training materials in collaboration with chefs and the Brand Manager.

• Contribute to newsletters, social media content, and promotional campaigns dedicated to L’École programming (no broad brand marketing required).

• Maintain the content calendar specific to school programming and monitor class enrollment performance.

• Coordinate promotional efforts with the Valrhona Marketing and Sales teams when relevant.
  

Budget & Reporting

• Support budget planning by tracking expenses related to programs, events, and marketing initiatives.

• Provide monthly performance updates on enrollment, attendance, and program results.

• Assist in defining pricing and revenue projections for courses.

Management

• Manage and support the development of intern.

Education: Bachelor’s degree in hospitality, culinary management, business, marketing, or a related field.

Experience: 3 – 5 years of experience in school coordination, event operations, hospitality management, or culinary programming. Experience in a culinary, pastry, luxury, or hospitality environment strongly preferred.

Skills:

• Outstanding organizational and project management abilities.

• Strong communication and interpersonal skills; comfortable interacting with chefs, partners, and students.

• Ability to manage multiple projects simultaneously with excellent attention to detail.

• Customer-service mindset with a warm, professional presence.

• Ability to work independently and collaboratively across teams.

• Comfortable with digital tools; experience with Salesforce is a