SME Account Manager

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

We’re searching for a passionate and motivated  Account Manager to join our highly successful Manchester team. In this Sales Entry role, the expectation will be around High levels of activity that requires you to focus on building and retaining relationships with a large number of currently unmanaged accounts, many of which may not be familiar with Wavenet due to previous acquisitions or limited contact.

Your mission is to reintroduce Wavenet and yourself , uncover the wealth of new opportunities for cross selling and upselling, and develop these accounts into long-lasting partnerships. You’ll play a crucial role in guiding businesses as they transition from legacy systems like PSTN/ISDN to modern, scalable solutions.

I stress again this role is high activity and requires a highly focussed driven individual with the will to succeed in Sales.

Key Responsibilities

• Re-engage with Accounts: Build trust and relationships with dormant or unmanaged accounts.

• Opportunity Identification: Spot and pursue product sales and upselling opportunities across Wavenet’s diverse portfolio.

• Client Education: Inform clients about the PSTN switch-off, positioning Wavenet as their trusted migration partner.

• Portfolio Management: Drive positive growth and retention within a portfolio of accounts.

• Tailored Solutions: Deliver customised solutions in connectivity, VoIP, cloud, and security.

• Accurate Record-Keeping: Maintain up-to-date records and pipeline information in the CRM system.

• Proposal Delivery: Present proposals, negotiate deals, and successfully close business.

• Internal Collaboration: Work closely with internal teams to ensure smooth onboarding and ongoing support for clients.

What We’re Looking For

• Experience: Hunger here is the key! Looking for someone with some sales experience and an understanding that your input will drive your output.

• Relationship Builder: A natural ability to nurture relationships to drive business success.

• Communication Skills: Excellent listening and communication abilities.

• Proactive Approach: Quick thinker with a positive and proactive attitude.

• Problem-Solver: An ability to use initiative, negotiate, present, and demonstrable ability of resolving challenges.

• Multi-Account Management: Comfortable managing a high number of accounts and priorities simultaneously.

• Tech-Savvy: quick learner especially regarding the CRM systems and confidence in using sales tools.

• Growth mindset- A fast learner with a "let's go" attitude and a desire to grow professionally.

Join us at Wavenet and embark on a rewarding journey where you can make a real difference while helping businesses thrive!

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.

• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition team for more information.