Surveillance Technician Supervisor

Provide leadership to Surveillance Technician team members, fostering professionalism, consistency, and adherence to company standards.

Supervise surveillance technical operations, including system maintenance, installation, repair, and maintenance of surveillance systems. 

Delegate responsibilities, assign tasks, and support team members with direction and coaching.

Complete and deliver performance evaluations and issue disciplinary action when required.

Maintain open communication with the Director of Surveillance, providing updates on technical activities, incidents, and operational concerns.

Collaborate with departmental leaders and management teams as operational needs require.

Maintain strict confidentiality regarding financial information, internal controls, operating systems, investigations, and team member records.

Maintain working knowledge of all surveillance systems. 

Ensure a safe and secure environment for guests and team members.

Maintain a professional, welcoming, and positive demeanor in all interactions.

Keep work areas clean, organized, and compliant with operational standards.

Adhere to all regulatory, departmental, and company procedures.

Perform additional duties as assigned or requested by management.

High school diploma or equivalent required; technical degree, certification, or related training in electronics, networking, information technology, or a related field preferred.

Minimum three (3) years of surveillance technician experience in a casino gaming environment.

Minimum one (1) year of leadership, lead technician, or supervisory experience preferred.

Thorough working knowledge of digital surveillance systems, including video management systems (VMS), IP cameras, recording platforms, and video analytics.

Strong understanding of TCP/IP networking, network troubleshooting, switches, routers, fiber optics, and structured cabling.

Experience installing, configuring, maintaining, and troubleshooting surveillance hardware and software systems.

Knowledge of server environments, operating systems, storage solutions, and system backups as they relate to surveillance operations.

Ability to diagnose and resolve complex technical issues while minimizing operational downtime.

Ability to read and interpret technical diagrams, wiring schematics, equipment manuals, and system documentation.

Strong organizational and project management skills with the ability to prioritize multiple assignments and meet deadlines.

Effective verbal and written communication skills with the ability to provide technical guidance to team members and communicate with non-technical stakeholders.

Ability to work independently, exercise sound judgment, and make informed decisions in a fast-paced environment.

Must be at least 21 years of age.

Must be able to obtain and maintain a Colorado Gaming License.

Ability to install, configure, repair, and maintain surveillance cameras, recording devices, servers, workstations, monitors, network equipment, and related infrastructure.

Ability to climb ladders, work above ceiling tiles, access equipment enclosures, and work in elevated or confined spaces when necessary.

Ability to safely use hand and power tools commonly associated with low-voltage electronics, cabling, and equipment installation.

Ability to lift, carry, push, or pull up to 50 pounds on a regular basis.

Ability to distinguish colors for cable identification, wiring, and equipment diagnostics.

Ability to respond to system outages, equipment failures, and emergency situations in a calm and effective manner.

Ability to be on-call and respond to operational issues outside of normal work hours as business needs require.

Ability to work flexible schedules, including evenings, weekends, holidays, and overtime when necessary.

Ability to maintain strict confidentiality regarding surveillance operations, investigations, gaming activity, security procedures, and company information.

Strong leadership, coaching, troubleshooting, and team development skills.

Ability to train and mentor Surveillance Technicians on equipment, procedures, and best practices.

Ability to document maintenance activities, prepare technical reports, maintain inventory records, and ensure regulatory compliance with all Colorado gaming requirements.

Ability to manage multiple priorities simultaneously while maintaining accuracy, attention to detail, and operational efficiency.