Remote Customer Success Manager (marketing)

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform. What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use.

Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency. We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started. A Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process.

They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals.

Own the customer's renewal, usage, and adoption of Kenect product features.
~ Identify, strategize and execute account expansions, feature upsells and cross-sales
~ Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
~ Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
~ Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.
2+ years of Customer Success experience in a SaaS or software company.
~ Ability to manage a large portfolio of clients with amazing task and time management
~ Knowledge of Salesforce is a plus
Automotive and/or Powersports knowledge is a plus!

Unwavering Customer Obsession
~ Health, Dental, Vision, Life & Disability Insurance
~ We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Legal Disclosure
All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.