Support Technician III

RESPONSIBILITIES

Kforce has a client that is seeking a Support Technician III in Carlsbad, CA.

Summary

We are seeking an IT support professional to provide technical assistance, troubleshoot issues, and support end users across hardware, software, and account management functions.

Responsibilities

• Respond to support requests and resolve technical issues
• Document incidents and solutions within a ticketing system
• Identify recurring problems and escalate as needed
• Configure, deploy, and maintain computers, mobile devices, and peripherals
• Support users via phone, email, remote tools, and in person
• Troubleshoot Windows, macOS, Microsoft 365, and business applications
• Perform user account administration, including password resets and access management
• Assist with onboarding and offboarding, including equipment provisioning and recovery
• Coordinate hardware repairs, replacements, and vendor service requests
• Manage inventory and device lifecycle activities
• Escalate complex issues to advanced support teams
• Maintain documentation and contribute to process improvements
• Follow security, privacy, and compliance requirements
• Provide professional, customer-focused support and collaborate effectively with team members

REQUIREMENTS:

• High School diploma/GED or equivalent required; Additional education or relevant experience may be considered in lieu of degree requirements
• 4+ years supporting end-user technology, including hardware, software, and device deployment
• Experience in a service desk, technical support, customer service, or high-volume support environment
• Experience with identity and access management, Microsoft 365 administration, remote support tools, and IT service management platforms
• Familiarity with mobile device support, including iOS, Android, and device management solutions
• Working knowledge of Windows and macOS environments
• Strong communication, presentation, and interpersonal skills
• Proficiency with Microsoft Office applications and the ability to quickly learn new technologies
• Customer-focused with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with business systems, reporting tools, CRM platforms, or enterprise applications is a plus

Schedule:

• Day shift position with an early start time
• Occasional weekend availability may be required based on business needs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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