Certified Medical Assistant - Internal Medical Concierge

Job Summary
The Certified Medical Assistant (CMA) provides patient care under the supervision of a medical provider. This role supports clinical and administrative functions, including assisting with medical procedures, maintaining exam rooms, managing patient intake, and ensuring efficient clinic operations while delivering excellent patient service.
Essential Functions

• Assists providers with clinical procedures such as taking vital signs, wound care, suture removal, administering injections, phlebotomy, vaccines, performing urine tests, EKGs, and applying splints or other specialty-specific tasks.
• Prepares and cleans exam rooms for patient visits and clinical procedures.
• Performs patient intake duties, including reporting test results, phone triage, and documenting medical information as directed by licensed personnel or providers.
• Reviews and maintains daily logs and documentation.
• Supports administrative duties, including pre-registering patients, scheduling appointments, coordinating referrals, verifying insurance eligibility, and managing clinic communications.
• Maintains an organized workload while providing prompt, courteous, and efficient service to providers, patients, and visitors.
• Monitors and requisitions clinic supplies and equipment to ensure appropriate inventory levels and functionality.
• Educates patients on medications, diets, and other health-related topics, addressing questions to ensure understanding.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-1 years of experience in a medical practice setting or completion of externship program required

Knowledge, Skills and Abilities

• Knowledge of medical office procedures and patient care techniques.
• Proficiency in medical record systems and basic computer applications, such as Microsoft Office and Google Suite.
• Understanding of medical terminology and infection control practices.
• Strong interpersonal skills with the ability to provide excellent patient service.
• Demonstrated time management and organizational abilities in a fast-paced environment.
• Critical thinking skills for analyzing and resolving clinical and administrative challenges.
• Ability to perform care according to age-specific competencies.

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA required or
• National Certified Medical Assistant (NCMA)-NCTT required
• BCLS - Basic Life Support issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required